Frequently Asked Question
What kind of jewelry do you offer?
We offer luxury rings, necklaces, bracelets, and earrings made with high-quality metals and precious stones.
Do you offer custom pieces?
Yes, we accept custom jewelry orders. Contact us with your design idea to get started.
Is your jewelry hypoallergenic?
Yes, most of our pieces are hypoallergenic and safe for sensitive skin.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
How long does delivery take?
Orders are usually delivered within 5–10 business days, depending on your location.
Do you ship internationally?
Yes, We only ship in the US. International delivery times vary by location.
Can I track my order?
Yes, once your order ships, we’ll send a tracking link to your email.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and other major payment options.
Can I cancel or change my order?
Orders can be changed or canceled within 12 hours of placing them.
Is shopping on your website safe?
Yes, our website uses secure encryption to protect your personal information.
Do you accept returns?
Yes, we accept returns within 14 days of delivery if the item is unused.
How do I return or exchange an item?
Contact our support team with your order number to begin the return or exchange process.
What if I receive a damaged item?
Please email us with photos, and we’ll replace or refund the item quickly.
Do you offer gift packaging?
Yes, our jewelry comes in elegant gift-ready boxes at no extra cost.
Can I include a gift message?
Yes, you can add a personalized message during checkout.
How do I clean my jewelry?
Use a soft cloth and mild soap. Avoid harsh chemicals or water exposure.
Will the jewelry tarnish?
With proper care, our jewelry resists tarnishing and keeps its shine.
How can I contact you?
Email us anytime at support@jessiesjewels.com or use the contact form on our site.